Acceptable Use Policy
Policies > AUP
This site is for our Parcom Legacy Systems. For
our new cloud based hosting services please visit:
At Parcom we wish to provide a professional
environment for our customers. We are a professional business, and we will
take care of you very well if all policies are understood and adhered
Straight talk about all the policies
below: "Simply: No spam and no illegal activities."
regarding our network uptime policy can be found
on our Network
Availability Policy page.
Parcom Site Contract
documents your service level agreement.
You may also view our
privacy policies as well.
The following is what
we expect our customers to abide by.
This document is an
ACTIVE Policy (or living document) since changes in the industry can
affect this policy at any time.
All of this is
applicable to dedicated server customers unless noted.
- Parcom's systems shall not be used
to store anything that is regarded as illegal in the United States
- Parcom prefers you not use
third party DNS servers to point to our network without prior
permission. Our DNS servers are set properly and by the
book. If you choose to use your own name servers then you will
have to understand our ability to troubleshoot problems with your
site will be limited for obvious reasons.
- Copyrighted music, video, or
sounds in .WAV or especially .MP3 format is not
allowed on our systems unless the owner of the content also owns the
copyirght of the content. In short, Parcom
does not allow "pirated material" to be hosted on our systems.
Keep it legal and you will be fine.
- Parcom's systems shall not be used
to send spam (unsolicited e-mail or bulk e-mail) or
send spam by using third party bulk mailing services. Such actions
will result in immediate termination of service without prior notice
required. This applies to sending mail through our network to a
third party mail service or if a third party spam service is used to
link to a Parcom account. Please note that it is illegal to spam
in the state of Washington, USA where Parcom is located. Parcom can
disable an account to protect the integrity of the network due to
Denial of Service Attacks, or attempts to spam through the customer
account as well. In short, if you need to use SPAM or bulk
unsolicited e-mail for your advertising, we cannot be your hosting
provider. All bulk mailings require permission from Parcom prior to
any being sent out. If you are e-mailing a list of unknown
recipients then you are breaking this policy. However, if each
recipient genuinely requested the material you are presenting and
you have documentation proving it through written or direct
confirmation that can be presented to Parcom if a problem should
occur, then it is ok. So, if you plan to mass mail customers, you
must have proof that your customer(s) are welcome to your messages
and show that to us if that customer should ever complain. Parcom
will disable a customer account during investigation where there is
a possible breach of contract.
NOTE: Parcom customers are also not allowed to post unsolicited
mailings on newsgroups, mailing lists, websites guest books, create
URL linking for spam use, or
forums of any kind. If a single complaint is received due to such
actions, the customer account may be deleted without notice and no
refund will apply. This is to protect all customers on
the server and network you share space with. If a Parcom customer does this to another
Parcom customer, a warning may be given, but the offending party
must contact the other Parcom customer with a written apology and a
copy must be sent to Parcom's abuse department for a record to be
kept on file. Damages to the other Parcom party is the
responsibility of that party - and any legal action should be taken
between the two parties without Parcom involvement.
- Parcom reserves the right to
recommend dedicated e-mail, database or web server for those who
truly would be best served on isolated solutions.
- Parcom reserves the right to not
back up files that are not web site related. Please make sure
all your web site content is related to your web site.
- Parcom is not responsible for
customer e-mail if mail is configured to forward to another ISP or
Once email leaves the Parcom network we cannot guarantee that the
receiving ISP will deliver mail in a timely manner.
- All Parcom clients are welcome to
use e-commerce solutions that work within our environment.
All customers are to use our forum to discuss best practices.
- It is the customer's responsibility to move the site contents to the new
location. When upgrading to new systems, it is always
the customer's responsibility to do so.
- Parcom customers are to not use any
third party tools to monitor or do frequent ping tests
against their sites at all. Doing so adds unnecessary stress on your
- Mailing lists cannot be populated via purchased
spam lists of
- Proper MySQL and MS SQL usage policy
is in our
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