Related Links

Contact Us Parcom Policies Parcom at Linked In

We Accept:

Home > Information > Policies > AUP

At Parcom we wish to provide a professional environment for our customers.  We are a professional business, and we will take care of you very well if all policies are understood and adhered to.  

Straight talk about all the policies below:  "No porn, no spam, no illegal activities, and don't assume you have 100% of the server all to yourself. If you do something illegal, we're not responsible for your acts and will listen to the judge if they want you shut down.  Period.  Don't be dumb about this stuff, you are all smart people since you are choosing Parcom!   If you are not sure about anything here, just ask us!   If you have to be dumb about any policy, there are plenty of fly by night hosts that will cater to dumb things and dumb people.  We prefer folks to just use common sense*!  - - Crazy Dave (owner) " 

 * Common sense may be a relative term on the Internet.   But we assume you are a smart client for choosing us, so don't let us down by assuming your budget account can allow you to be the next porn king sending out the most spam!!

Additional information regarding our network uptime policy can be found
 on our Network Availability Policy page.

Parcom Site Contract documents your service level agreement.

You may also view our billing and privacy policies as well.

The following is what we expect our customers to abide by. 

This document is an ACTIVE Policy (or living document) since changes in the industry can affect this policy at any time.

All of this is applicable to dedicated server customers unless noted.

1. Parcom's systems shall not be used to store or disseminate content of obscene, pornographic, nude content, racist, sexually explicit or extreme adult nature.    Some material may be acceptable but will require prior approval by Parcom.  Customers will argue about how they should be allowed to host their "artistic" type sites, but generally speaking, if your site has to have restricted access to prevent minors from accessing it, then we definitely cannot host that site.  If you are still not sure, please be sure to contact us.   We are more than happy to answer any questions or visit your current site before moving it to our network.  The United States Constitution protects your right of free speech and the Uniform Commercial Code protects our rights to do business with whomever we choose. We'll respect your rights, please respect ours.  It does go both ways.  
2. Parcom does not allow the use of third party DNS servers to point to our network without prior permission.   Only Parcom's DNS servers and their EXACT internet names may be used for your domain and for your security as well.  This has to do with our proprietary anti-spam systems as if you do not use our DNS servers you will forfeit all support from our team.   All Parcom customers are responsible for moving their domains by pointing their domains to our network.  Dedicated customers who build their own DNS servers or those clients who specifically request an exception (i.e. corporate networks with internal processes that are unreasonable and just have strict IT people for example - we'll work with you on a case by case basis.) on our network are the exception.   We are flexible, but also very firm about security here at Parcom.
3. Copyrighted music, video, or sounds in .WAV or especially .MP3 format is not allowed on our systems unless the owner of the content also owns the copyirght of the content.  In short, Parcom does not allow "pirated material" to be hosted on our systems as the systems are the property of Parcom Internet Services, and are shared among many customers who do respect copyright laws worldwide.
4. Parcom's systems shall not be used to store or disseminate material of a threatening or slanderous nature.   Parcom does not tolerate sites that promote discrimination of any kind.   Sites of this type will require immediate termination of service.
5. Parcom's systems shall not be used to send spam (unsolicited e-mail or bulk e-mail) or send spam by using third party bulk mailing services.   Such actions will result in immediate termination of service without prior notice required.  This applies to sending mail through our network to a third party mail service or if a third party spam service is used to link to a Parcom account.    Please note that it is illegal to spam in the state of Washington, USA where Parcom is located.  Parcom can disable an account to protect the integrity of the network due to Denial of Service Attacks, or attempts to spam through the customer account as well.   In short, if you need to use SPAM or bulk unsolicited e-mail for your advertising, we cannot be your hosting provider.  All bulk mailings require permission from Parcom prior to any being sent out.    If you are e-mailing a list of unknown recipients then you are breaking this policy.   However, if each recipient genuinely requested the material you are presenting and you have documentation proving it through written or direct confirmation that can be presented to Parcom if a problem should occur, then it is ok. So, if you plan to mass mail customers, you must have proof that your customer(s) are welcome to your messages and show that to us if that customer should ever complain.  Parcom will disable a customer account during investigation where there is a possible breach of contract.
   NOTE: Parcom customers are also not allowed to post unsolicited mailings on newsgroups, mailing lists, websites guest books, create URL linking for spam use, or forums of any kind.   If a single complaint is received due to such actions, the customer account may be deleted without notice and no refund will apply.  This is to protect all customers on the server and network you share space with.    If a Parcom customer does this to another Parcom customer, a warning may be given, but the offending party must contact the other Parcom customer with a written apology and a copy must be sent to Parcom's abuse department for a record to be kept on file.  Damages to the other Parcom party is the responsibility of that party - and any legal action should be taken between the two parties without Parcom involvement.
6. Parcom reserves the right to recommend dedicated e-mail servers for those who truly would be best served on isolated mail systems.  
7. Parcom does not allow a customer to resell or give away e-mail addresses to the general public for their virtual mail account.   Our service is not to be used as a "gmail" or "yahoo mail" type equivalent service.  All services are for private customer use only.  If you need to establish a mail server service, then we can negotiate a higher performance service/server for your needs.  Otherwise you can opt to outsource your mail to a third party e-mail provider.  This is not applicable to dedicated server customers, however, you still must use common sense with dedicated servers as they are still a finite resource.  In short, use common sense, and use the right service for your needs. 
8. Parcom does not allow a customer to resell space on their web site(s) or build mini-hosting services within a plan without becoming an official reseller.  
9. Parcom reserves the right to not back up files that are not web site related.   Many people feel they can use their hosting accounts for more than web site content, which includes personal IPOD backups all the way to backing up personal laptops and PCs.  Our shared hosting systems are tuned for web sites, not for backups.  Transfering of files like (quickbooks files, etc.) are also not supported.  There are services that do "file sharing" and that is more appropriate to use when sharing such important documents.  If you want a true file storage system capable of sustaining such activity feel free to contact us as Parcom may consider doing file sharing services in the future.   
10. Parcom is not responsible for customer e-mail if mail is configured to forward to another ISP or mail provider.  Once mail leaves the Parcom network we cannot guarantee that the receiving ISP will deliver mail in a timely manner.   This is mainly a common sense policy where clients use our systems to store and forward mail to a third party.   It is simply impossible for us to manage the outside mail systes and know how your ISP or other host will work in these situations.   Many try to do "poor man's" anti-spam by way of forwarding all their mail to their ISP account, this actually works against you as ISPs will blacklist you for doing so.   And could potentially blacklist other customers you share space with.    Contact us if you have questions about this. 
11. We do not accept manually installed (by Parcom) custom DLL's, EXE's, or other COM OBJECTS to our servers directly.  This protects all clients that share each server from potential server failure.  .NET compiled solutions are fine, we are referring to any solution that requires any Parcom employee to have to register or run a setup program for.   Common sense need apply here.
12. All Parcom clients are welcome to use e-commerce solutions that work within our environment.   All customers are to use our forum to discuss best practices.
13. It is the customer's responsibility to move the site contents to the new location.   When upgrading to new systems, it is always the customer's responsibility to do so.
14. Parcom customers are to not use any third party tools to monitor or do frequent ping tests against their sites at all. Doing so adds unnecessary stress on your site.   
15. Mailing lists cannot be populated via purchased spam lists of any kind.  This includes list server, MRAs, and client/server based solutions.   Your lists can only be filled with customers that do business with you or contacts that approve messages be sent to them.  Parcom reserves the right to shut down a site or even cancel an account if a client is found to send unsolicited mailings.  A good friendly community at Parcom is filled with people that use good judgment. 
16. Proper MySQL and MS SQL usage policy is in our Site Contract.
17. MySQL databases cannot exceed 200MB on shared systems.  Microsoft SQL databases must not exceed 200MB.  Please review the Parcom site contract for details.   In 12 years of business, we know that sharing SQL systems in the most stable manner requires understanding that the larger database users are best served by dedicated solutions.  
18. "Phishing" sites are illegal and are not allowed on the Parcom network.  (Phishing is the act of using a web site to send mass mailings to steal customer private information including credit cards, bank information, etc).  
19. Session intensive sites (forums, carts, etc.) should always use e-commerce grade services.  Many novice developers try to build shopping cart sites or intense session driven sites on the cheapest plans in the industry.  Parcom may recommend a higher level solution if a client chooses too low of a service level for their application or developed solutions.    It is always best to use common sense about such things too.  A low end plan will not act or perform like a high level plan.    Each level is tuned for proper performance to assure fairness across the systems.  
20. Because Parcom is a U.S. based company that serves clients from over 100 different countries, please be aware of any trade sanctions that may be in effect with countries we may not be able to do business with.   Most customers are not affected, but it is always safe to check with your government when in doubt.
    
    Visit this page for clarification http://www.treas.gov/offices/enforcement/ofac/  for detailed information on U.S. sanctions.   You may also refer to your local U.S. Embassy for more information if you feel you may be affected by this policy.

Back to top