Parcom accepts checks, cashiers checks, or money orders drawn on a US bank, or MasterCard, Visa, or American Express.  We also accept wire transfers.  If paying by check, cashier check, money order, or wire transfer, the new account will not be processed until the funds are received by Parcom-at least 7-10 days after receipt of the check, and 2 days after receipt of the money order or cashiers check.  If paying by wire transfer, there is an added service fee.  Please contact billing@parcom.net for information about this payment method.

By providing a credit card with a contact e-mail account, you certify that the person receiving the e-mail is actually the credit card holder.  Resellers and web designers who wish to provide their customers' credit card information but still be the contact person for technical purposes should contact billing@parcom.net for instructions.

Signatures may be required and will be requested at our discretion.   If the customer is providing the account information on behalf of another customer, Parcom reserves the right to request credit card signatures prior to account creation.

Invoices and receipts

Parcom does not issue paper receipts or invoices without special request. Two weeks before payment is due you will receive an e-mail reminding you of the date and the amount due.  Once we charge the credit card we will send, to the same e-mail address, a payment receipt.   PLEASE MAKE SURE YOU NOTIFY US OF ANY E-MAIL ADDRESS CHANGES!  We will send e-mail receipts to the address we have on file.  We do not send mail or fax notices when we cannot contact a customer by the e-mail address they have provided.

If you do not receive an e-mail on the date payment was due, please contact billing@parcom.net immediately.

Paper invoices and receipts may be issued at the following rates:

·                     Postal mail within US: $10 per receipt

·                     Postal mail outside US: $15 per receipt

·                     Fax within US: $5 per receipt

·                     Fax outside US: $10 per receipt

Your credit card will be charged when the receipt is issued. Please be notified that your paper invoice will be a printed out copy of the e-mail we sent you notifying you that payment is due.

For Parcom 750, 2500, and 5000 Customers:

The paper invoice and receipt will be the same payment receipt and invoice that can be found in your control panel 

Payment schedule

Automatic billing

Parcom Internet Services does not provide automatic billing without a signed form.  Please contact billing@parcom.net for more information on setting this up for your account.

Payment due

All accounts will be sent an e-mail notice of payment due no later than one week before the due date.  For payment by check, cashiers check, or money order, payment must be received on or before the date due to avoid interruption of service.

Failure to pay

Declined credit cards

If your credit card is declined for any reason, the hosting renewal will not be processed. 

NSF checks

If a check that is provided for payment of an account has insufficient funds, you will be notified via e-mail and your account will be immediately disabled.  In order to activate your account again within two weeks, you must provide both reimbursement of the check and $50 in NSF fees.  Payment may be made by money order, cashiers check, or credit card. 

Partial months

We do not prorate months.  A month is considered to be 30 days.  Your hosting account will be activated immediately upon payment, and your next payment due date will be exactly 3 months, 6 months, or one year from the date that you signed up.

Money back guarantee

Account cancellation

To cancel your account, please fill out the Account Cancellation Form at:  https://secure.parcom.net/forms/cancel_request_form_.htm

Reimbursement of funds

In order to have funds refunded, an Account Cancellation Form must be completed.  All refunds will be issued by check to the original account holder.  We do not prorate months, any refund will be for a full 30 days, or multiples of 30 days if appropriate.  For example, if the account is due for renewal in 45 days, you will receive a refund for one month (30 days) minus any free months.  If you paid for one year of hosting service, the final 30 days is considered to be your free month.  Any non-refundable fees are not refundable for any reason.  This includes any specials, non-refundable specials, setup fees, or other items detailed in payment receipts.

Due to the complexity of the reseller system, refunds for resellers are done within 60-90 days of cancellation.   All setup fees, bonus amounts, and other promotional credits are not included in a reseller refund and is subject to a cancellation fee of $100 (removed from any funds being reimbursed if need be) if a refund is needed prior to 90 days.

Security

Parcom provides a secure internet site for you to submit your credit card information.  If you choose, you may print out the credit card submission form, fill out the information and mail it to us.  We do not give out your credit card information to anyone.  When we do need to clarify credit card information, only the last 4 digits of the credit card number and the expiration date will be provided.  For security reasons, we do not recommend that you send credit card information via e-mail but instead request that any change or changes be provided by regular postal mail or by using our secure credit card site.

Cardholder Security

Parcom Internet Services uses the Address Verification System (AVS) and the Card Verification System (CVV/CVC) to verify valid credit card transactions.  If the address and/or zip code does not match the AVS system, Parcom will request a signature from the credit card holder.  If we do not receive the signature within 30 days of the transaction due date, the money charged will be refunded to the credit card and the account will be deleted from our servers.  Parcom may, for other reasons, refuse to set up the account without a valid signature.  If we do not receive a valid signature from the cardholder, the account will not be processed.  E-mail of an address change will not replace the requested signature. 

Signatures may be required and will be requested at our discretion.   If the customer is providing information on behalf of another customer, Parcom reserves the right to request credit card signatures prior to the account creation or activation.

Erroneous charges

If your credit card has been billed in error, please send an e-mail to billing@parcom.net.  Please provide in that e-mail the date of the charge, the amount of the charge, the type of card (MasterCard, Visa, or American Express), and the last 4 digits of the card number.  If the charge is in error, your card will be credited for the amount.  If you have an existing account with us, you have the option of applying the erroneous amount to your account. 

In the event that a stop payment order is issued on a check, or a chargeback request is issued with a credit card company, the site will be disabled with a notice that there is a payment issue on the account.  The site will remain down until the matter is resolved with the bank and any associated banking fees have been paid.  The customer is responsible for paying the $10 chargeback fee per incident or the $20 stop payment fee per incident.  If the chargeback goes through a 2^nd or 3^rd cycle, the customer is responsible for paying the $10 for each cycle.

If a chargeback is issued or a stop payment order is issued on a check, this may affect other accounts held by the customer.  This is true for resellers and web designers who may have provided their customer's credit card number but not their customer's e-mail address for contact purposes.  We encourage all resellers and web designers to use their own credit card information and obtain payment for services directly from their customers.

Late fees and Reinstatement fees

If payment is not received by the payment due date, the hosting account, including all e-mail, will be disabled.  A late fee of 3% of the total payment due per day will be assessed for up to 30 days.  If payment is not received within 30 days, the account will be deleted from our servers and the account will not be reinstated.  Any data, including e-mail, will be deleted from our servers and cannot be recovered.

Parcom reserves the right to apply these fees and suspensions at their discretion.  Failure to apply any fees or penalties at the time frame listed above does not exclude application of these fees or penalties at a later date.